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sales/support
Our service for you – ZCO Zero Compromise Optic from Margarethen am Moos in Österreich
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Warranty
All ZCO products are meticulously built by hand and undergo multiple tests and inspection points prior to packaging. Several components are in extremely close tolerances to each other to provide the highest quality precision possible. Great care has been taken to ensure this product will perform perfectly for a lifetime of service.
We are committed 100% to our customers and our products.
In the highly unlikely event you should experience a problem with your ZCO product, we are pleased to offer an exclusive Lifetime Warranty which covers mechanical and optical defects in materials and workmanship for the lifetime of this product from normal use. At our discretion, we shall either repair or replace (with a same or similar model) the defective product after a thorough inspection. While the product is being repaired, every component will be inspected and replaced as needed to ensure your rifle scope is in top performing condition.
Exclusions to this warranty are intentional misuse or abuse of the product, unauthorized alterations or repairs, serial number modification or obliteration, improper mounting, neglect, fire, flood, or other cataclysmic events.
The electronic components within this product have a Limited Lifetime Warranty of 2 years against defects in materials and workmanship, under normal use, from the date of purchase.
Warranty registration
Print out the Warranty card and return to Zero Compromise Optic at the address listed.
Service Authorization
Download Service Authorization Form.
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Please note
ZCO takes all warranty claims very seriously and we will ensure your product is taken care of in a timely manner. When returning your product for service, follow these steps to ensure timely processing:
1. Remove any accessories such as scope rings, sunshades, or aftermarket lens covers.
2. Record and keep your product serial number on hand.
3. Complete the Service Authorization Form and include in the box with the scope.
4. Place your well-padded and boxed scope inside an outer shipping box and secure it with good quality shipping tape.
The original product box alone is not a sufficient shipping container.
5. Return your product to us, insured for replacement value, through a trackable carrier to the address listed below.
6. Keep your product serial number for future reference.
Please note:
• We will notify you through email (if provided) or by phone when we receive your product, as well as when it is returned. Please ensure your email/phone information is available.
• Your product will ship through UPS or FedEx service, signature required.
• Please provide a good Shipping Address, we are not able to ship to a P.O. Box.
• Any obvious abuse or misuse will result in a repair as well as shipping charge.
• We are NOT responsible for damage caused from shipping or packaging.
NOTE: Your product will be returned to you in perfect working condition, or a new product of the same or similar model and configuration will be sent at our discretion. We are NOT responsible for any items attached to the rifle scope or damage caused from these items.
Common Questions:
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1. How do I reset my turrets to zero?
Answer:
1. In the unlocked position, loosen the turret set screws, then rotate the turret clockwise and align the zero mark with the reference line on the scope body.
2. Lightly tighten the turret set screws, then push the turret inward to the locked position to ensure proper spline engagement
3. Loosen then retighten the turret set screws to 10in/lbs or 1,1Nm. Your turret will now have proper spline engagement as well as alignment with the reference mark -
2. How do I focus the reticle?
Answer:
1. Set the parallax adjustment to the infinity setting and scope magnification to low power.
2. Loosen the diopter lock ring by turning counter clockwise and turn the diopter all the way in.
3. Look through the scope at a solid light colored background such as a white wall or all blue sky and rapidly turn the diopter outward until you see a crisp reticle image.
4. Close your eye for about 4 seconds, and look through the scope again at the light colored background and make minor adjustments to the diopter as needed. Look at the reticle for not longer than 1 second as your eye will start to compensate.
5. Repeat step 4 until you see a crisp reticle image immediately upon opening your eye. At this point it is best to look at the fine detail portions of the reticle.
6. Hold the diopter in place and turn the lock ring clockwise by hand until snug. Verify the diopter did not shift.
CAUTION! - The lock ring only needs to be lightly hand tightened. Damage to the threads can occur by over tightening. -
3. How do I set the Return 2 Zero?
Answer:
The elevation turret has a Return2Zero (R2Z) built into it, you do not have to do anything. Once the elevation turret is set to “zero” at the bottom of the travel, you will have 0.5 mil below this point under most scope mounting parameters. -
4. Why can’t I turn my windage past half-way?
Answer:
The windage turret has a rotation stop built into it which allows up to 7 mils of windage travel in either direction. There is a total of 20 mils internally available. -
5. Can I have the reticle in my scope changed?
Answer:
Yes, we can change your reticle for another one currently available for the model of scope you have. Please contact our customer service for the most current prices and availability.
Headquarter international customer service: +43 (0)2230 20270-134, email: sales-international@zcompoptic.comNorth America customer service: (208) 435 4000, email: sales@zcompoptic.com
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6. How do I change the battery for the illumination?
Answer:
To replace the battery, ensure the illumination is OFF and hold in this position by hand. Then unscrew the battery cover with the coin slot. The CR2032 battery will be visible and easily pulled out from the scope. Replace with a fresh CR2032 battery of good quality in the correct orientation and screw the battery cover back in place. Take care to NOT cross-thread the cover. As the cap is screwed back in place, the illumination may rotate through and stop. Tighten only hand tight but snug and then verify reticle illumination.
Be sure to turn the illumination OFF after use. -
7. How do I change the illumination color?
Answer:
1. Make sure the illumination is off
2. Screw off the battery cover
3. Slide the pin of the switch with the mark R / G to position R, when the reticle color should be red or to position G if the reticle color should be green
4. Screw on the battery cover -
8. Enable / Disable AIM (Automatic Illumination Management)?
Answer:
1. Make sure the illumination is off
2. Screw off the battery cover
3. Slide the pin of the switch with the mark On / Off to the On position when the AIM should be enabled or to the Off position if the AIM should be disabled
4. Screw on the battery cover -
9. Where will my scope be repaired?
Answer:
“Customer Service in North America is handled exclusively by the U.S. ZCO operations, construction, and testing facility in Idaho. Turn-around time is kept to a very small-time frame because we do not need to send repair work out of country. We can usually have your rifle scope back to you in about a week or less depending on the issue. Email sales@zcompoptic.com or call (208)-435-4000.”
“The rest of the world is handled by ZCO Headquarter in Austria. Email sales-international@zcompoptic.com or call +43 (0) 2230 20270 -134”
”Our customers are our number one priority!“